Resume Sections · 8 min read

Resume Header & Contact Info: What to Include (and What to Skip)

Learn what to include in your resume header and contact info section. ATS-friendly formats, common parsing errors, and what to never put on a resume.

A 2025 SHRM study found that 12% of job applications are effectively invisible — not because the candidate was unqualified, but because the ATS could not parse their contact information. The resume scored well. The keywords matched. But the applicant's phone number, email, or name was trapped in a header region the software could not read.

Your resume header is the first thing both ATS systems and hiring managers encounter. It takes up roughly 10% of your resume's real estate, yet it controls 100% of whether anyone can actually reach you. Most guides treat it as an afterthought — "just put your name and phone number at the top." That advice is incomplete, and sometimes dangerous.

This guide shows you exactly what your resume header format should contain, what to leave out, how different ATS platforms parse header data, and the formatting mistakes that silently cost candidates interviews.

12%

of applications lost because ATS cannot parse contact info from the header region

SHRM Talent Acquisition Report, 2025

The Anatomy of a Resume Header

Before diving into what to include, here is the complete picture. Every element in your header falls into one of three categories: must-include, optional, or never-include. Getting this wrong does not just look unprofessional — it can break ATS parsing entirely.

SARAH JOHNSON

Senior Marketing Manager

San Francisco, CA  •  (415) 555-1234  •  sarah.johnson@gmail.com  •  linkedin.com/in/sarahjohnson

✓ MUST INCLUDE

Full Name
Professional Title
Phone Number
Email Address
City, State

◆ OPTIONAL (ADD IF RELEVANT)

LinkedIn URL
Portfolio Website
GitHub Profile

✗ NEVER INCLUDE

Photo / Headshot
Date of Birth
Full Street Address
Marital Status
Salary Expectations

Fig. 1: The anatomy of a resume header — categorized by inclusion priority with ATS compatibility in mind.

The 5 Non-Negotiable Header Elements

Every resume header needs these five elements. Omit any one and you risk either ATS parsing failure or a recruiter who cannot contact you.

1. Full Name

Use your legal name as it appears on official documents. ATS systems store this as the primary identifier and match it against application records. Avoid nicknames ("Mike" instead of "Michael"), middle initials unless you always use them, and brand names. If your legal name differs from your preferred name, use your legal name for ATS and add your preferred name in parentheses: Michael (Mike) Rodriguez.

2. Professional Title / Current Role

A 2-4 word job title that matches your target role. This is not your current job title — it is the title the ATS will match against the posting. If you are a "Marketing Coordinator" applying for "Digital Marketing Manager" positions, use the target title. ATS keyword matching starts with the title line. Examples: "Senior Data Engineer," "Full Stack Developer," "Healthcare Administrator."

3. Phone Number

Format matters more than you think. ATS systems use regex patterns to detect phone numbers, and non-standard formats can break parsing. Use (XXX) XXX-XXXX or XXX-XXX-XXXX — these are the two most universally parsed formats. Avoid spaces between digits, dots as separators (415.555.1234), or international formatting unless applying abroad. Make sure your voicemail is set up and sounds professional.

4. Email Address

Use a professional format: firstname.lastname@gmail.com. A CareerBuilder study found that 76% of recruiters reject resumes with unprofessional email addresses. Avoid numbers that suggest a birth year (sarah1987@), old providers that signal outdated tech skills (aol.com, yahoo.com for tech roles), and novelty addresses (cooldude99@). Keep the entire email on one line — line breaks can corrupt ATS parsing.

5. City, State (or City, Country)

ATS systems use geographic data for location-based job matching. Many recruiters filter by location before reviewing any other qualification. Include City, State only — never your full street address. Full addresses are a privacy risk and provide no additional ATS matching value. If you are relocating, list the target city and add "relocating to [city]" in your cover letter.

✓ DO THIS

Put contact info in the document body, not the header/footer region
Use standard phone format: (XXX) XXX-XXXX
Match your title to the target job posting
Use firstname.lastname@gmail.com
Keep all contact info on clearly separate lines
Include City, State for location matching
Test your email actually receives mail

✗ DON'T DO THIS

Put contact info in Word header/footer (ATS can't read it)
Use creative phone formats: 415.555.1234
Include a photo or headshot
Add birth date, age, or marital status
List your full street address
Use an unprofessional email handle
Include salary expectations in the header

Fig. 2: The resume header do's and don'ts — follow the left column to maximize ATS compatibility and recruiter trust.

Optional Items: Add Only If They Strengthen Your Application

These elements are not required, but they can add value — if formatted correctly. Formatted incorrectly, they can break ATS parsing or waste precious header space.

LinkedIn Profile URL — Include only if your profile is complete (500+ connections, custom headline, experience matching your resume). Use the customized URL format: linkedin.com/in/yourname, not the default random string. Note that most ATS systems store LinkedIn URLs but do not parse their content. Hiring managers may visit it manually.

Portfolio or Personal Website — Essential for designers, developers, writers, and creatives. Use your own domain if possible (yourname.com). For developers, a GitHub profile (github.com/yourname) with active repositories can be as valuable as a portfolio. Only include if the work showcased is relevant to the target role.

Professional Title Variation — If you have held multiple relevant titles, you can subtitle your current role. Example: "SARAH JOHNSON - Senior Marketing Manager | Growth & Analytics." Use this sparingly — it should clarify, not confuse.

What to Never Include in Your Resume Header

These elements actively harm your candidacy. Some introduce illegal bias into the hiring process. Others break ATS parsing. All of them waste space that could be used for relevant qualifications.

Photo or Headshot — In the US, including a photo invites unconscious bias based on age, race, and appearance. It also causes ATS parsing errors since many systems attempt to OCR image regions and corrupt surrounding text. The only exception: acting, modeling, or roles where appearance is a bona fide occupational qualification.

Date of Birth or Age — Age discrimination is illegal under the Age Discrimination in Employment Act (ADEA). Including your birth date provides information that cannot legally be used in hiring decisions but can unconsciously influence them. Never include birth date, graduation years older than 15 years, or any age markers.

Full Street Address — City and state provide sufficient location data for ATS matching. A full address creates privacy risk (identity theft, stalking) and provides zero additional hiring value. Every major ATS platform performs location matching on city-level data only.

Marital Status, Dependents, Health — Illegal to consider in US hiring decisions under Title VII of the Civil Rights Act. Never include "Married," "Single," number of children, or health status. International resumes in some markets (EU, Asia) may differ — research local norms.

Salary Expectations — Listing your salary in the header anchors the negotiation before it starts. Even when a job posting requests salary requirements, put them in a cover letter — never on the resume itself. You lose leverage the moment a number appears on your resume.

How Different ATS Platforms Parse Your Header

Not all ATS systems parse header data the same way. Understanding these differences helps you format your header for maximum compatibility — especially if you are applying across industries where different platforms dominate.

ATS PlatformHeader ParsingKnown IssuesRisk Level
WorkdayStrong multi-line parsing; handles most layoutsStruggles with non-standard phone separators (dots)Low
GreenhouseExcellent field extraction; flexible formattingLinkedIn URLs sometimes stored but not displayedLow
LeverGood basic parsing; prefers standard formatsCorrupts data if layout uses columns or tablesMedium
iCIMSStandard parsing; benefits from clean formattingPhone number format critical (dashes or parentheses only)Medium
TaleoConservative legacy parsing; needs simple layoutsRejects complex layouts, special characters, multi-columnHigh

Fig. 3: ATS header parsing comparison — Taleo's conservative parsing means your safest bet is always the simplest format.

The takeaway: format for the weakest ATS in your target market. If you are applying to Fortune 500 companies (many use Taleo or Workday), use the simplest possible header layout — single column, standard separators, no special characters, no tables.

How GetNewResume handles this:

All 41 resume templates in our library place contact information in the document body — never in Word headers or footers. Each template has been tested against Workday, Greenhouse, Lever, iCIMS, and Taleo to ensure 100% parsing accuracy.

Resume Header Format: Real Examples

The difference between a header that parses perfectly and one that fails is often invisible to the human eye. Here are two headers with identical information — one works, one doesn't.

✓ ATS-FRIENDLY

SARAH JOHNSON

Senior Marketing Manager

San Francisco, CA

(415) 555-1234

sarah.johnson@gmail.com

linkedin.com/in/sarahjohnson

Single column, standard separators
Each field on its own line
In document body, not header region
Standard phone format

✗ ATS-BREAKING

S A R A H   J O H N S O N

SENIOR MARKETING MANAGER

SF, CA | 415.555.1234

sarah_j@hotmail.com | sarahjohnson.me

Spaced-out name breaks parsing
Dot-separated phone number
Abbreviated city ("SF" not recognized)
Pipe separators confuse some ATS
Unprofessional email provider

Fig. 4: Same candidate, different formatting — the left header parses correctly in all 5 major ATS platforms; the right header fails in 3 of 5.

Common Header Parsing Errors (Ranked by Severity)

These are the most frequent header formatting mistakes, ranked from most to least damaging. Every error on this list has been observed in real ATS parsing failures.

SEVERITY: CRITICAL

Contact info in Word header/footer region

Most ATS systems skip the header/footer region entirely. Your name and phone number become invisible. Fix: Move all contact info into the main document body.

SEVERITY: CRITICAL

Contact info embedded in a text box or image

Text boxes and images are completely invisible to ATS parsers. Zero extraction. Fix: Use plain text only. No graphics, text boxes, or embedded objects.

SEVERITY: HIGH

Multi-column header layout

Some ATS read columns left-to-right across both columns, merging "San Francisco" with "(415) 555-1234" into gibberish. Fix: Use single-column layout for the header section.

SEVERITY: HIGH

Non-standard phone format (dots, spaces)

Formats like 415.555.1234 or 415 555 1234 fail regex matching on older systems. Fix: Use (XXX) XXX-XXXX or XXX-XXX-XXXX exclusively.

SEVERITY: MEDIUM

Spaced-out name for design effect

"S A R A H J O H N S O N" is read as individual characters, not a name. Fix: Write your name normally. Use font size for visual impact, not spacing.

SEVERITY: MEDIUM

Special characters as separators

Pipe characters and symbols can confuse field boundary detection in some ATS. Fix: Use line breaks or standard bullet points sparingly.

Your Resume Header Checklist

Before submitting any application, run through this final check:

Final Header Check

Verify every item before submitting:

  • Full name is in normal formatting (no spaced-out letters, no all-lowercase)
  • Professional title matches the target job posting's language
  • Phone number uses (XXX) XXX-XXXX or XXX-XXX-XXXX format
  • Email is professional (firstname.lastname@) and on a current provider
  • Location shows City, State — no full street address
  • All contact info is in the document body, not the header/footer region
  • Single-column layout — no tables or text boxes in the header area
  • No prohibited items — no photo, age, marital status, or salary

Your resume header is small but critical. It is the bridge between a strong resume and an actual interview invitation. Get it right, and every other section of your resume has a chance to do its job. Get it wrong, and none of it matters — because no one will ever see it.

How GetNewResume handles this:

When you build a resume in our Studio, the header is automatically formatted for ATS compatibility. Our templates never use Word headers, text boxes, or non-standard layouts — so your contact information is always parsed correctly, across every major ATS platform.

Sources

  1. 1.SHRM Talent Acquisition Report (2025)
  2. 2.CareerBuilder Email Study (2024)
  3. 3.LinkedIn Recruiter Insights (2025)
  4. 4.Bureau of Labor Statistics

Ready to stop sending the same resume everywhere? Get New Resume uses AI to tailor your real experience to any job description — with full change tracking so you always know what was adjusted and why. No fabrication. Just translation.

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